◀︎work
Experiences
A selection of case studies
B2BBrandConsumer Goods and ServicesDigitalEducationEnergyEnvironmentExperiencesExpertiseFinancial ServicesFood and BeverageGovernmentHealth and WellnessIndustrial Goods and ServicesIndustryMediaMedical Products and ServicesNon-ProfitOrganizationProductsRetail and HospitalityServicesTechnologyToys and GamesTransportation and MobilityVenturing
Big QuestionsOur work related to complex challenges.
CASE STUDYGreater Toronto Airports Authority (GTAA)
Transforming the Airport Experience by Putting Passengers First
CASE STUDYCONRAD Reproductive Health, USAID
Empowering Women to Prevent HIV
CASE STUDYNew York Civil Liberties Union
Sparking a Conversation Around Policing in NYC
CASE STUDYHBO
Designing the Future Vision for HBO
CASE STUDYPlanned Parenthood
Planned Parenthood's New Way Forward
CASE STUDYThe North Face
Growing an American Brand in China
CASE STUDYGE Healthcare
A Better Scanning Experience for Patients and Technicians
CASE STUDYMassMutual
Helping Young Adults Make Smart Money Decisions
CASE STUDYNBC Today Show
Designing the Audience Experience
CASE STUDYNemours Children’s Hospital
A Hospital Centered on the Patient Experience
CASE STUDYHoliday Inn Express
The Next-Generation Hotel Experience
CASE STUDYInterbank
Transforming the Banking Experience
CASE STUDYWalgreens
Bringing Back the Neighborhood Pharmacy
CASE STUDYHunter Gatherer
Building a New Venture to Restore Trust in China’s Food System
CASE STUDYLos Angeles County
A New Way to Vote for the People of Los Angeles
CASE STUDYLufthansa
Elevating Business Class Travel with Personal Connection
CASE STUDYSingapore Government
Singapore’s Road to a Human-Centered Government
CASE STUDYNational Park Service and Boston Harbor Alliance
Bringing Tourists to a Hidden Coastal Gem
CASE STUDYIKEA
Designing the Future Kitchen
CASE STUDYSFUSD, SEWF
A Student-Centered Cafeteria Experience
CASE STUDYChicago Fire Soccer Club
